PetsVetCheck for Insurers
Digital veterinary health services for dog and cat owners
PetsVetCheck is a platform developed by veterinarians for veterinary information about dogs and cats. An integrated dialogue-based assistant supports pet owners with a structured initial assessment and orientation before a visit to the vet.
Why this topic is becoming relevant right now
Today, pet owners expect quick orientation, digital health services, and information that is available at any time. At the same time, requirements for service quality, customer loyalty, and digital offerings in the insurance market are increasing. Digital health services are increasingly becoming an important component of modern insurance benefits.
Today, policyholders expect
- quick orientation
- digital health services
- information available at any time
- support before visiting the vet
- easy-to-understand information
Insurers face the task of
- providing modern value-added offers
- expanding service quality
- retaining customers in the long term
- scaling digital offerings
- integrating new health services
Added value for policyholders
Orientation
Support with health-related questions.
Urgency
Better assessment of the situation.
Knowledge
Veterinary information on dogs and cats.
Preparation
Support before a vet visit or teleconsultation.
Added value for insurers
Digital health services
Expansion of existing service offerings.
Higher customer loyalty
Additional added value for policyholders.
More efficient user guidance
Better orientation even before contacting the vet.
Scalable support
Digital support for large groups of policyholders.
From symptom to the right care
Better orientation. Better prepared policyholders. Modern health services. PetsVetCheck supports policyholders even before they contact a vet.
What PetsVetCheck can already do today
Structured pre-history
Assessment of urgency
Emergency | Urgent | Prompt | Monitor
Conversation summary
Digital transfer of relevant information
Knowledge base
Symptoms and diseases
Emergencies
Support with the initial assessment
Poisonings
Information and orientation aid
How policyholders can use PetsVetCheck or the assistant
The knowledge database, the assistant, and the Symptom Checker support policyholders with health questions regarding dogs and cats.
Possible areas of application:
- Orientation for symptoms
- Preparing for a vet visit
- Preparing for a teleconsultation
- Assessment of urgency
- Access to veterinary information
Developed by veterinarians. Scientifically sound.
PetsVetCheck was developed by veterinarians and is based on a comprehensive veterinary knowledge base for dogs and cats.
The platform combines:
- veterinary expertise
- scientific literature
- guidelines
- reference works
- structured knowledge base
- clinical experience
practical experience from real emergency cases
Our findings from the analysis of more than 13,000 emergency cases involving dogs and cats in a small animal veterinary clinic were incorporated into the offer for insurers.
The study showed, among other things, that a significant portion of the contacts did not require immediate emergency care and that uncertainty / disorientation regarding urgency was often a reason for making contact.
These findings underline the importance of structured orientation and digital pre-anamnesis even before contacting the vet.
Data and trends
Aggregated and anonymized usage data can provide clues about:
- health questions
- seasonal developments
- usage patterns
- clinical pictures
Integration options
Customer portals
Provision of PetsVetCheck as a digital health service within existing customer portals for policyholders.
Insurance apps
Provision of PetsVetCheck as a digital health service within existing customer portals for policyholders.
White-label solutions
Use of PetsVetCheck under your own brand as well as within the insurer’s existing digital service offerings.
Telemedicine offers
Support for telemedicine services through a structured pre-anamnesis and preparation for the consultation.
Partnership models
Platform partnership
Joint development and provision of digital health services for policyholders based on the PetsVetCheck platform.
White-label model
Provision of the platform under the insurer’s brand with individual adaptation to existing service environments.
Licensing model
Use of selected PetsVetCheck functions, content, or modules under a license agreement.
Revenue-share model
Partnership-based cooperation with performance-related remuneration models based on defined services or usage.
Test the assistant (chatbot)
Experience the structured pre-anamnesis and the assessment of urgency yourself using an example patient.
How you can use the chatbot
The PetsVetCheck bot can be integrated into your system and ready for use within a few days. PetsVetCheck already includes the most important functions in its basic configuration. Special requests and extensions can be implemented at short notice.
- Basic functions and interfaces are available as modules, so implementation on your side can be done quickly. The ready-made solution can be adapted to all systems.
- PetsVetCheck is flexible, can be expanded step by step, and can be subsequently adapted to special needs.
- We offer support and updates to ensure security and functionality. This eliminates the need for continuous maintenance and problem-solving on your part.
PetsVetCheck is legally supported and takes into account data protection and security requirements as well as clear system boundaries. The platform is continuously adapted to technical, regulatory, and organizational developments. This includes relevant requirements such as the GDPR as well as future requirements of the EU AI Act.
Safety and responsibility
- no diagnosis
- no treatment
- no veterinary examination
- Information, guidance, and pre-history within defined limits
Frequently asked questions
Does PetsVetCheck replace the vet?
No. PetsVetCheck replaces neither a veterinary examination nor a diagnosis or treatment. The platform serves for orientation, structured pre-anamnesis, and the assessment of urgency to support pet owners before they contact a vet.
Which animals are supported?
PetsVetCheck is currently focused on dogs and cats. The underlying knowledge base includes information on symptoms, diseases, emergencies, and poisonings for both animal species.
Can PetsVetCheck be integrated?
Yes. PetsVetCheck can be integrated into customer portals, insurance apps, or digital health offerings, for example. The scope and form of integration can be individually adapted to existing systems and requirements.
Are white-label solutions possible?
Yes. PetsVetCheck can be provided as a white-label solution under the respective insurer’s brand. This allows the offer to be seamlessly integrated into existing digital service environments.
How is the urgency assessed?
The assessment is based on structured questions, defined escalation rules, and an extensive veterinary knowledge base. The results are classified into the categories Emergency, Urgent, Prompt, or Monitor and serve as orientation for the pet owner.
Can policyholders use the assistant at any time?
Yes. Policyholders can use digital health services based on PetsVetCheck regardless of practice opening hours. The platform supports health questions and the preparation of further care steps.