Privacy Policy and Cookie Notices

Welcome to the website of www.petsvetcheck.de, the mobile app petsvetcheck.de, and related websites, as well as our other digital and online services and websites (“www.kleintier-medizin-berlin.de”, “www.vetdoktor.de”, “www.gesundheitsportal-kleintiere.de”), our provided online e-commerce, information, and communication service, and all companies associated with us (“www.tierklinik-in-berlin.de” or “we” or “us”). In the following text, the various online presences are referred to as “online offers.” We take your privacy seriously and want you to know how we collect, use, share, and protect your data. In addition to this Privacy Policy, users of our online offers should read the Terms of Use and all applicable product-specific terms and conditions.

What information do we collect?

Information you give us: We respect the right to privacy of all visitors to our online offers. We receive and store some information that you enter on our websites or that you provide to us in other ways via the websites. The information we collect or that you provide on or through our websites or through the use of our services includes:

Data that can personally identify you, including your name, postal address, billing address, shipping address, email address, home and mobile phone number, age, date of birth, IP address, bank account number, credit or debit card number (for payment purposes only), national origin, citizenship, mail addresses) when you contact us; your responses to surveys, in which we may ask you to participate for marketing purposes; and details of transactions you carry out via our websites and the execution of your orders. You may need to provide financial information before placing an order through our websites.

Information we collect automatically: We automatically collect information about you when you navigate or use our websites. The information collected automatically may include usage details, IP addresses, session replay and recording technology (recording your movements, clicks, etc. on our websites), and information collected through Cookies, web beacons, pixel tags, and other tracking technologies. As you navigate and interact with our website, we may use automatic data collection technologies (such as the session replay and tracking technologies mentioned above) to collect certain information about your equipment, browsing actions, and patterns, including:

Usage details: Details of your visits to our websites, e.g., traffic data, location, logs, referring/exit pages, date and time of your visit or use of our website, error information, clickstream data, and other communication data and the resources you provide access and use on or in the pages.

Device information: Information about your computer, mobile device, and internet connection, including your IP address, operating system, browser type, and app version information.

Location data: Information about your location collected through geolocation technology. Applications and services running on mobile devices generally do not use geolocation. However, the “petsvetcheck” app may collect and use geolocation information only for the limited purpose of sending you push notifications. You can disable this feature on your mobile device by withdrawing permission for the petsvetcheck app to use location services at any time. The information we collect automatically may include personal data, or we may store or link information we collect with personal data that we collect in other ways or receive from third parties. It helps us to improve our websites and to offer a better and more personalized service by enabling us to: Protect our audience size and usage patterns, improve our product and service offerings; store information about your preferences, which allows us to customize our websites to your individual interests; and recognize and/or authenticate you when you return to our pages. The technologies we use for this automatic data collection may include:

Cookies (or browser Cookies). We and our service providers may use Cookies, web beacons, and other technologies to receive and store certain types of information when you interact with our websites through your computer or mobile device. A Cookie is a small file or data element that is sent by a website and stored on the hard drive of your computer or mobile device. On your computer, you can refuse to accept browser Cookies by activating the appropriate setting in your browser, and you may have similar functions on your mobile device in the settings for your operating system or browser. However, if you select this setting, you may not be able to access or use certain parts of our websites. Unless you have set your browser or operating system to refuse Cookies, our system will issue Cookies when you direct your browser to our website or use our app.

Pixels and web beacons: Pages on our websites or our emails may contain small electronic files known as web beacons (also known as clear gifs, pixel tags, and single-pixel gifs) that allow us, for example, to count users of that page or the opening of an email and for other related pages – statistics (e.g., recording the popularity of certain page content and checking system and server integrity). For example, we use Tealium, Inc. (“Tealium”) to understand how users interact with our websites. We use this information to help us improve our user experience.

Google Analytics: We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to collect certain information about your use of our websites. Google Analytics uses Cookies, which are text files placed on your computer, to help our websites analyze how users use the websites. For more information about how Google uses data when you visit our websites, please see “How Google uses data when you use our partners’ websites or apps” (found at www.google.com/policies/privacy/partners/). We may also use Google Analytics advertising features or other advertising networks to provide you with interest-based advertising based on your online activity. For more information about Google Analytics, please visit the Google website and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html .

Facebook Pixel: We use Facebook Pixel, a web analytics and advertising service provided by Facebook Inc. (“Facebook”) on our platform. With its help, we and our customers can track what users do after seeing or clicking on a Facebook ad, track users who access our platform or advertising from different devices, and better target our audiences with advertising. The data from the Facebook pixel is also stored and processed by Facebook. Facebook may connect this data with your Facebook or Instagram account and use it for its own and other advertising purposes, in accordance with Facebook’s data policy, available at https://www.facebook.com/about/privacy/. Please click here if you would like to revoke your consent to the use of your data with Facebook Pixel https://www.facebook.com/settings/?tab=ads#_=_.

Email communication, newsletters and related services: Our websites offer you the opportunity to receive communications from us or third parties. For example, you can subscribe to a free email newsletter from one of our online offers. You can unsubscribe from this newsletter at any time. You can use the unsubscribe mechanism or link in our marketing emails if you no longer wish to receive marketing emails from us. Email communications that you send to us via the email links on our websites may be forwarded to a customer service representative, employee, medical expert, or representative who is best able to answer your request. We endeavor to respond promptly once communications are received. Once we have responded to your communication, it will be discarded or archived depending on the nature of the request. Please note that email communications that you send to us via the email links on our website are not automatically encrypted and it is possible that unencrypted email communications with us may be accessed or viewed by another internet user during transmission to us.

How we use the information we collect: In addition to the uses described above, we use the information we collect for things like:

• Optimizing the performance and user experience of our websites;
• Operating, evaluating, and improving our online offers;
• Fulfilling purchases, orders, and requests for products, services, or information on our e-commerce websites,
• Processing returns and exchanges from our e-commerce websites,
• Tracking and confirming online orders from our e-commerce websites,
• Delivering or installing products,
• Marketing and advertising products and services, including by deriving your interests from your interactions with our websites and newsletters and tailored advertising, newsletters, and offers for you (both on our websites and on other websites) based on your interactions with us in our stores and online interests;
• Sending email newsletters;
• Conducting research and analysis;
• Communicating with you about your account and
• Setting up and managing your accounts with us.

We may combine this information with any other information we have about you.

Data retention: We will retain your information for as long as your account is active or as necessary to provide you with services, comply with our legal obligations, resolve disputes, and enforce our agreements. You can request that we delete your data by contacting us as indicated below. However, due to the laws and regulations that apply to us, we may not be able to comply with this request in all cases. For example, we may be required by state and federal laws to store some data that is specific to you and that may identify you. We may also have a legal basis or obligation to comply with our professional, legal, and other obligations.

Disclosure of your information: We may disclose the information we collect about you to third parties that we have engaged to assist us in providing the website and the products and services available through our website. In this context, we may share your personal data with affiliated companies, contractors, service providers, and other third parties that we use to support our business. The services provided by these organizations include the provision of IT and infrastructure support services, advertising, marketing, and payment processing services. Advertising and marketing partners such as Facebook, Instagram, Google, and other advertising networks may receive and use your personal data to assist us in our advertising and marketing efforts. In any case, we ensure that these third parties have agreed to protect your data. Our partners may use a third-party advertising network provider to present advertising on this website. We may provide third parties with aggregated statistics about our visitors, traffic patterns, and related website information. This data reflects website usage patterns that are collected each month during visits to our website, but it does not contain any information that personally identifies you unless you have given us permission to share this information. We may also disclose your personal data: to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, where personal data stored by the Tierärztliche Klinik für Kleintiere about users of our websites is among the assets transferred; to fulfill the purpose for which you provide it; for any other purpose that we disclose when you provide the information; with your consent; to comply with court orders, laws, or legal proceedings, including responding to government requests; to affiliated companies to market their products or services to you if you have purchased one of our products and if you have not opted out of this disclosure. Terms of Use and other agreements, including for billing and collection purposes; and if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our online presences, our customers, or others. This includes exchanging information with other companies and organizations for the purpose of fraud protection and credit risk reduction.

Choices about how we use and disclose your information: We do not control the use of Cookies by third parties or how they manage the information collected through the use of Cookies. However, our sponsors and advertisers have agreed that they will not collect any personal data from visitors to our website while they are using our websites. These third parties may aggregate the information they collect with information from their other customers for their own purposes. In addition, we endeavor to provide you with choices regarding the personal data you provide to us. We have created mechanisms or you have available mechanisms to give you control over your personal data:

Cookie settings and advertising: You can set your browser or operating system to refuse all or some Cookies or to notify you when Cookies are being sent. If you disable or refuse Cookies, please note that some parts of our website may then be inaccessible or not function properly.

Use of your email address: If you do not want your email address to be used by us to advertise our own products and services, you can unsubscribe at any time by clicking on the unsubscribe link at the bottom of any email or other marketing communications you receive from us. This opt-out does not apply to information provided to the Tierärztliche Klinik für Kleintiere as a result of a product purchase or your use of our services. If you would like to object to such disclosure, please send us an email to hallo@petsvet.de.

Disclosure of your information to affiliated companies: By purchasing our products, you agree that we may share your personal data with our affiliated companies for their advertising purposes. If you would like to unsubscribe from such affiliate actions, you can do so by clicking on the unsubscribe link at the bottom of an email or other marketing communications you receive from them. If you would like to object to such disclosure, please send us an email to hallo@petsvet.de.

Targeted advertising: Please note that if you disable, you will still see ads, but they will not be based on your online activity. We do not control the collection or use of your data by third parties to serve interest-based advertising. However, these third-party providers may offer you ways to prevent your data from being collected or used in this way. You can also opt out of receiving targeted advertising from third parties on their website.

Your rights regarding your information and access to and correction of your information: You can contact us to find out what information we have about you and to correct this information. You can also review and change your personal data by logging into our website and accessing either the “Settings” or “Account Settings” sections. You can also inform us of any changes or errors in personal data we have about you via the contact information below to ensure that it is complete, accurate and as up-to-date as possible, or to delete your account. We cannot completely delete your personal data unless we also delete your account with us. If your pet is registered with us as a patient, you can request your pet’s medical records. In our mobile app, you can arrange for your account to be deactivated. However, we are required by federal and state law to retain certain information.

Security: When you visit our online services (websites and apps), we use appropriate security measures to protect the confidentiality of personal data under our control and restrict access to it appropriately. We use a variety of information security measures to protect your online transactions with us. The websites use encryption technologies such as Secure Sockets Layer (SSL) to protect your personal data during data transmission. SSL protects information that you submit via our website, such as order information, including your name, address and credit card number. Apart from this, our online services cannot guarantee or warrant the security of information you submit to us, and you do so at your own risk. We have taken reasonable steps to ensure the integrity and confidentiality of the personal data you provide. However, you should understand that electronic transmissions over the Internet are not necessarily secure and we therefore cannot absolutely guarantee the security or confidentiality of such transmissions.

Users in the European Union (EU), the United Kingdom and Switzerland: If you are based in the EU, the United Kingdom or Switzerland, the following information applies to personal data collected through your use of our website.

Purposes of processing and legal bases for processing: As explained above, we process personal data in different ways depending on your use of the services. We process personal data on the following legal bases: (1) with your consent; (2) to the extent necessary to provide the services; (3) to comply with our legal obligations; and (4) to the extent necessary for our legitimate interests in providing the services, where those interests do not override your fundamental rights and freedoms relating to data protection.

Transfers: Personal data collected by us may be transferred to, and stored and processed in, any other country in which we or our affiliates or processors maintain facilities. We ensure that the transfer of personal data to a country or international organization outside the EU, the United Kingdom or Switzerland is subject to appropriate safeguards.

Your rights: You have the rights under Chapter III of the EU General Data Protection Regulation, the United Kingdom General Data Protection Regulations and Data Protection Act 2018 or Section 2 of the Swiss Federal Act on Data Protection with regard to the processing of your personal data, including the right to access and correct it and to request the deletion of personal data. In order to verify your identity, we may require you to provide us with personal information before accessing records containing information about you. To exercise these rights, please contact our data protection officer at kontakt@petsvet.de.

Complaints or concerns: You are welcome to address complaints or concerns to us by contacting the data protection officer at kontakt@petsvet.de. You also have the right to lodge a complaint with a supervisory authority.

Protection of children’s privacy: Our website is not intended for users under the age of 18. No one under the age of 18 may provide information to or through the websites. We do not knowingly collect personal data from users under the age of 18. If you are under 18, do not use or provide any information on or in our websites or on or through any of their features, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn that we have collected or received personal data from a user under the age of 18 without verification of parental consent, we will delete that information. If you believe that we may have information from a user under the age of 18, please contact us via hallo@petsvet.de. Our online services are available to users aged 18 and over.

Links to other websites: Our website links to other websites, many of which have their own privacy policies. Be sure to read the privacy policy on the website you are visiting.

Updates to the Privacy Policy: We may need to update our Privacy Policy as technology changes and our online services evolve. If we make material changes to this Privacy Policy, we will post a prominent notice on our websites.

Contact information: If you have any questions or concerns regarding your privacy, please contact us. Please use the contact form https://petsvetcheck.de/kontakt/