PetsVetCheck — data-driven analyses and AI systems
Evidence-based content · standardized data capture · transparently documentable
PetsVetCheck is a veterinarian-created, scientifically sound platform for dogs and cats with a knowledge database, an AI-based Symptom Checker, triage logic, and a dialogue-based AI assistant (chatbot).
Goal: increase patient safety, relieve teams, reduce costs, and boost customer satisfaction!
Choose your area — you’ll go straight to the relevant value propositions and integration options.
Institutions for PetsVetCheck
Veterinary medicine
- Veterinary hospitals
- Small animal practices
- Telemedicine
- Emergency services
- Home visit services
Improve patient safety, save time, cut costs — with a database, Symptom Checker, and AI agent.
Pet insurance providers
- Health insurance
- Surgery cost insurance
24/7 guidance for policyholders — fewer unnecessary contacts, better expectation management.
Pet retail
- Pet food
- Diagnostics
- Antiparasitics
- Care products
Build trust with neutral, veterinarian-reviewed content — fewer incorrect applications, less support effort.
Animal shelters
Animal welfare
Breeders’ associations
Standardized education for adopters/new owners — low-threshold access via QR code/PWA.
Media
Communities
Associations
Editorially robust content and topic clusters — credible health communication.
PetsVetCheck for veterinary hospitals and small animal practices
More digital, more efficient, safer — PetsVetCheck brings together everything veterinarians and vet nurses need so there’s more time for patients.
No animal should suffer because reliable information is missing.
Digitalization can save lives — if it is safe, reliable, and responsible. PetsVetCheck provides information where and when it’s needed.
The challenge: pressure on small animal medicine
Staff shortages, rising costs, increasing numbers of pet owners, and growing service expectations are increasing the workload. PetsVetCheck helps you work more efficiently while staying patient-focused.
The benefits at a glance
- Brand strengthening through quality: veterinarian-created, scientifically sound, easy to understand — less misinformation, stronger customer loyalty.
- Trust and safety: technologies that support veterinary teams in a legally compliant way and give pet owners better guidance.
- Scalable relief: 24/7 structured information on symptoms, diseases, emergencies, poisonings — fewer unnecessary inquiries without missing real emergencies.
- Differentiation in the German market: large knowledge base + Symptom Checker + specially trained chatbot — a rare combination.
Solutions for hospitals, practices, telemedicine, and emergency service providers
Evidence-based triage, structured owner guidance, and medical decision support for veterinary hospitals (dogs and cats).
Give pet owners easy access to professionally correct information — without waiting on the phone and without “Dr. Google”. PetsVetCheck is web-based and can be used as a PWA.
PetsVetCheck supports the first contact via chat or form: symptoms are captured in a structured way, clinical relevance is assessed, pet owners receive clear guidance on observations and warning signs — and the team receives a clear summary of the information provided.
No diagnoses. No substitute for an examination or diagnostics.
Typical effects:
- fewer routine contacts (phone/reception)
- better owner preparation
- more efficient workflows & higher satisfaction
- evidence-based content
- transparently documentable
- standardized data capture
The problem in hospitals: hospitals work highly professionally — but the first contact is often unstructured and takes time
- Many phone inquiries are not medically urgent, but are presented as emergencies.
- Triage is often unclear, especially with high call volumes.
- Owners come to the ER with irrelevant cases.
- Structured preliminary information is often missing at intake.
- Follow-up questions take time (phone/reception/emergency service).
- Taking the medical history takes too long because initial information is missing.
- Junior colleagues need structured decision pathways.
- Hospitals lose time, money, and nerves due to misdirected cases.
What PetsVetCheck makes easier day to day
Better case steering
Fewer unnecessary emergency service cases thanks to better guidance and urgency notes.
Faster intake
Structured preliminary information shortens the medical history and reduces follow-up questions.
Consistent standard
Transparent, consistent information quality and structured decision support — especially helpful for less experienced colleagues.
How the digital first contact works:
Enter symptoms (chat or form)
Assessment of clinical relevance (triage)
Guidance for pet owners: observation, warning signs, timeframe for presentation
Structured case overview for the team
Relief in the process (fewer follow-up questions, better preparation)
Example case (clinical workflow)
Example: cat, vomiting for 24 h
- Information is collected in a structured way (duration, frequency, general condition, food intake, possible toxins, etc.).
- Assessment: moderate urgency in the absence of shock symptoms.
- Guidance via differential clusters (e.g., gastrointestinal, toxic, systemic).
- Pet owners receive clear guidance: fluid intake/rest, warning signs, and when a visit is advisable or urgent.
- The team receives a condensed overview of the information and risk signals.
In brief
Less time lost due to incomplete initial information; clearer expectations on the owners’ side.
Result: faster intake, clearer expectations, fewer follow-up questions.
Professional foundation: evidence-based, transparent, auditable
Data foundation
Evidence-based database (incl. PubMed, peer-reviewed sources).
AI/LLM
Language model support: trained on Small Animal Internal Medicine.
Goal
Content/answers are designed to remain justifiable and auditable within the system framework.
Modules
Building blocks (can be combined depending on the facility)
- Knowledge database (dog/cat)
- Triage for diseases, emergencies, poisonings, symptoms
- Symptom Checker
- Chatbot/AI agent
- optional digital products (e.g., SOPs) and website building blocks (text modules/phone scripts)
Benefits for veterinary hospitals and teams
Benefits for veterinary hospitals
- Fewer unnecessary emergency service contacts (target corridor 10–25%).
- Shorter medical history times (target corridor 2–5 minutes per patient).
- Better assignment of cases to suitable time slots and contacts — emergency/appointment clinic.
- Support for less experienced colleagues (junior assistants/internship/Erasmus training) through a standardized structure.
- Clearer communication with owners → fewer conflicts.
Benefits for your team
- Less phone stress and less repeated basic education
- Fewer “unnecessary presentations”
- Better handovers through standardized summaries
- Consistent medical information quality
Less frustration in emergency service thanks to clearer steering and expectation management
Safety, limits, and responsibility
Notes on the website
- PetsVetCheck does not provide diagnoses and does not replace a veterinary examination or diagnostics. Content is provided for information and education. Despite strict regulation, we point out possible AI errors; results must be critically reviewed, and if there is Uncertainty / disorientation, veterinary advice must be sought.
- In case of acute deterioration or suspected emergency signs (e.g., breathing difficulties, severe Pain, Convulsions, collapse, severe Bleeding, suspected poisoning, persistent Vomiting/severe Diarrhea, marked apathy), the rule is: go straight to the hospital.
Legal support and compliance with relevant safety regulations (e.g., GDPR/EU AI rules) are ensured.
Costs
Costs for hospitals
Basic (example starter package):
- Registration & login
- Document offering
Licensing model
- €249–€399/month for mid-sized hospitals
- Variable component: €2–€3 per active owner interaction
- No setup fee
- Cancelable monthly or 12 months discounted
Just 5–10 avoided unnecessary emergency presentations cover the license.
(Additional packages/extensions: modules, interfaces, personalization — tailored to the customer.)
Pilot operation (4 weeks) + KPIs
Pilot operation (4 weeks): onboarding, support, evaluation
- Setup and launch by us
- Monitoring during the pilot phase
- Evaluation based on pre-agreed metrics
- Decision after completion based on the results
KPIs (examples)
- Medical history time (before/after)
- unnecessary emergency service contacts
- Appointment quality (urgency/slot fit)
- Owner feedback
- Interaction numbers
Next steps
- 20-minute demo
- Select pilot hospital
- Set-up (target < 1 hour)
- 4-week pilot operation
- KPI evaluation and short final report
- Decision on continuation/scaling
Contact
Request a demo or pilot
- Name*
- Hospital/organization*
- Email*
- Phone (optional)
- Topic: short appointment/ pilot operation/ pricing model/ integration
- Message
FAQ
- Does it replace a veterinary examination?
No. It provides guidance and structured data capture, but it does not replace an examination/diagnostics. - Does the system provide diagnoses?
No. It classifies symptoms, names warning signs, and provides evidence-based background information. - How quickly can we get started?
In the pilot, a start is typically possible at short notice; the set-up is planned to be compact. - How is the effect verified?
Via defined KPIs (e.g., medical history time, unnecessary emergency service contacts, appointment quality, feedback).
What does the knowledge database offer? (subpages “Go to the modules”)
Veterinary decisions are complex and often time-critical. AI systems can help by analyzing data, recognizing patterns, and providing guidance. The PetsVetCheck database combines high-quality sources and structured knowledge into an evidence-based foundation.
Content (excerpt)
- 7,300+ pages of content (German/English)
- Diseases 1,100+, Symptoms 2,300+, Emergencies/First aid 50+, Poisonings 50+
- Lab value interpretation, Glossary 2,000+, Guides/News/Professional articles
AI-supported triage and structured medical history before arrival
Pet owners answer standardized questions; the AI assigns urgency (emergency/urgent/soon/observe) and points out warning signals. This supports vet nurses/teams with appointment management and reduces pressure at first contact.
Medical history protocol
PetsVetCheck can be used as an medical history tool in advance or in the waiting area; structured data capture provides relevant data for the first contact.
What does the Symptom-Checker do?
An AI-supported online tool for dogs and cats that structures and classifies symptoms and helps assess the next steps — without a diagnosis and without replacing an examination.
Core functions:
- systematic symptom query with targeted follow-up questions
- possible causes/conditions by likelihood
- links to in-depth content incl. triage/warning notes
- installable as a PWA
What does the chatbot (AI assistant “Petsie”) do?
The chatbot answers health questions in everyday language, draws on PetsVetCheck content, and provides structured guidance: What to observe? Which warning signs? When to contact the vet/emergency service?
Integration and collaboration
Standardization as a success factor
The benefits of AI increase with structured data and compatible processes — the goal is to avoid duplicate data entry and make time savings effective.
Integration options (examples)
- Content building block on your website (deep links to relevant content)
- QR codes (brochures, discharge documents, insurance documents, shelter documents)
- Cooperation/licensing projects (modules, PDFs, knowledge packages)
White label and project process
White-label option: layout can be adapted to your company.
Approach:
- Free initial consultation
- Demo appointment
- Offer
- Test phase
- Project start
Text modules for direct use (website & phone)
Website module (short)
“To support you as best as possible outside consultation hours, we refer you to PetsVetCheck — a veterinarian-created information platform with a Symptom Checker and AI chatbot. These help classify complaints and recognize warning signs — without providing a diagnosis. In case of acute deterioration or emergency signs, please come straight to the hospital.”
Phone announcement (short, 10–15 s)
“Welcome to [Clinic name]. If your dog or cat has unclear symptoms, you can use PetsVetCheck in advance with its Symptom Checker and chatbot. If there are warning signs or Uncertainty / disorientation: stay on the line or come straight to us.”
Phone announcement (long, 25–35 s)
“Welcome to [Clinic name]. If you’re calling about unclear complaints in your dog or cat, you can contact PetsVetCheck in advance. The Symptom Checker and chatbot help capture symptoms in a structured way and classify warning signs — without replacing a veterinary examination. If there is breathing difficulty, severe Pain, Convulsions, collapse, suspected poisoning, severe Bleeding, persistent Vomiting, or rapid deterioration: please stay on the line or come straight to the hospital.”
Legal notice on content use
Permission is required for reprints or use on websites; changes are not permitted, and the source must be clearly stated.